Connect the work across the tools.

A price lives in one application. Stock information lives in another. A customer question arrives somewhere else. Each system may do its own job well, while your team still carries information between them.

ECH02 builds connected workflows around these operational handoffs. We start with the requested business outcome, identify the systems involved and define how information should move between them. AI can help interpret a request or incoming information where that is useful. The surrounding process makes the action meaningful.

Choose a recognizable operational task.

Our integration work includes a foundation with plugins for Shopify, Odoo and Zendesk. The capabilities described below have been developed within that work; the connections and scope for your environment are assessed separately.

  • Price changes: connect a request to the relevant product information and update process.
  • Stock monitoring: bring inventory information into a workflow that helps teams follow up.
  • Supplier pipelines: connect the information needed to oversee supply-related work.
  • Customer support: deploy support widgets and connect service interactions with the relevant systems.

Make the change an owned piece of work.

For a price update, an illustrative design could create a work item with the matched products, current values, proposed changes and source references. An assigned reviewer sees what is requested and why; the item records whether it is waiting, approved, applied or needs attention.

We define the permitted actions, required evidence and checks before execution. Ambiguous records, changed source values and failed updates receive an explicit exception route. The queue or review interface can live where your team already works. Its behavior is agreed and verified within the project scope.

Give shared information a consistent meaning.

Connecting systems involves more than moving fields. A product, customer or order can have different identifiers and definitions in each application. Those differences need explicit mappings.

Our canonical layer provides a common structure for the information used by a workflow. Reusable nodes and the flow composer connect that information to the steps in the process. The engine runs the configured flow. Your applications retain their own roles; the integration defines how they participate in the shared work.

Read our guide to shared business data for a worked example of the questions behind these mappings.

System choice stays part of the scope.

We use an architecture that can accommodate different business applications through plugins and mappings. The practical options depend on each system's interfaces, access arrangements, data and required actions.

We assess existing connections and any new adapters or workflow logic needed. We also agree which system owns each record and how the process confirms an action has completed. Those dependencies shape the deliverables.

An existing integration foundation

ECH02 has built a system-connection foundation using a flow engine, archetype-based nodes, a composer and a canonical layer. It includes the commerce, operations and service capabilities outlined here. This is the technical starting point we assess against a new project's requirements.

Start with the handoff your team repeats.

Bring a concrete example: the request, the systems someone opens, the information they compare and the change they eventually make. We will identify the record owner, the required permissions and the situations that need review.

The first scope should end in an outcome the process owner can recognize and evaluate. From there, additional actions and systems can be considered with a clearer view of what the business needs.