We embed AI into the way your organisation works—with clear ownership, review queues and source evidence. Connected to your systems, with explicit rules for what happens next.
Our foundation is already built.
Your process is where we start.
Useful AI has a place in the working day: the right person, the right context and a clear route forward.
We design the process around the model. What enters the queue? Who can decide? What happens when information is missing? The answers become part of the workflow.
Work can live inside your existing tools or in a dedicated workspace. We start with where your team already works.
Two practical starting points.
Built around the way your business operates.
Turn invoices, quotation requests and contracts into structured, assigned work—with source material and review steps that help your team move it forward.
Coordinate prices, stock, supplier workflows and customer support across your software—with clear responsibilities and rules for each action.
Examples of supported work. The systems, steps and review points for your project are agreed during scoping.
An illustrative example
Every organisation has different work. This example shows how a request can move between people, with clear ownership, supporting evidence and a defined next step.
The interface is one way to present the process. We can embed flows in your existing software or build the workspace your team needs.
Read about organisational workflowsInside the organisation
20 balcony panels · delivery date missing
Quotation request.pdf · sample excerpt
“Please quote for 20 balcony panels.” Delivery date: not provided.
Requester reply · sample excerpt
“Required delivery: 12 December.”
Fictional excerpts, showing the information a reviewer can inspect.
Defined business rule
Delivery date and estimator approval required.
Next step blocked: the delivery date is missing.
Illustrative workflow · sample data
No connected systems
Applied in a construction business
A document workflow engine used by a balcony construction company brings invoice processing, quotation requests, contract analysis and risk analysis into its operational work.
Read the implementation noteThe same delivery approach can be adapted to other document-heavy processes. Each project has its own scope.
Your business needs its own process. The engine and reusable components behind it are already in place.
Illustrative architecture · scoped for your process
We map information into common business definitions, connecting the work item to the records and systems it depends on.
Our flow engine, composer and archetype-based nodes provide a starting point. We identify what fits, what needs adapting and what needs to be built.
We define roles, required information, review points and allowed next steps in the workflow. AI handles interpretation where useful; explicit rules govern the checks and transitions around it.
Review and work queues can sit in existing software. When the process needs its own workspace, we build applications that bring the team's information, decisions and actions together.
Our work includes a specialist practice platform spanning booking, operational workspaces, administration and AI assistance.
Explore business applicationsBring a recurring task, a disconnected system or a workspace your team needs. We help define a useful first step.
Understand the inputs, systems, owners and exceptions. Agree the outcome, review points and how to evaluate the completed work.
Build on our existing components. Work through representative items with your team, including the evidence, rules and decisions they need.
Connect the systems and put the flow where people use it. Agree rollout, operating responsibilities, documentation and ongoing support.
Scope, milestones, licences and ongoing support are agreed before the build.
Talk through your processGuides for the decisions behind a useful AI implementation.
Choosing an approach
A practical way to decide what your business software needs.
Read the guideAI in your organisation
Work items, source evidence, human review and rules for what happens next.
Read the guideConnecting your systems
Where common definitions help—and where they add work.
Read the guideBefore we start
AI platforms already offer tools, approvals and workflow capabilities. Our focus is your implementation: shared business records, owned work items, review with source evidence and rules connected to your systems. We bring an existing flow engine and reusable components, and adapt the process and interface to your team.
We define who can decide, what information is required, which steps may proceed automatically and where exceptions go. These definitions make the process inspectable. Fixed checks and calculations can be deterministic; an AI model's interpretation still needs evaluation. The review and control requirements are agreed for each process.
Connecting existing systems is a core starting point. Our integration work includes Shopify, Odoo and Zendesk. We assess the particular tools, access, data and connection options your project needs before agreeing the build.
Our architecture connects systems through plugins and mappings rather than depending on a single business application. Each connection still needs suitable access and integration work. We establish supported choices and their implications during scoping.
The scope specifies deliverables, deployment, documentation and handover. We distinguish the application built for you from reusable components and third-party services, and agree ownership, licences, data handling, hosting and support.
No. Start with the work you want to improve, the systems involved and an example of what happens today. We can use that to define a useful first scope.
Let’s find a useful starting point
Tell us about the work, the tools and the handoffs. We’ll start there.
Discuss a workflowhello@ech02.com